FAQ


1. We can provide you with all types of neon lights you need.

Just provide content, color, size, or send us your design drawings and detailed requirements

2. Wall installation, hanging installation, simple and convenient

Hang from the top of the sign or screw to the wall with wall Nail


3. Standard plug in any country

There are American plugs, British plugs, AU plugs and EU plugs

4. One year warranty for neon lights

5. Short production and delivery time：

Production time: 4-7 working days, 30-90 days for AliExpress delivery, 7-15 days for express delivery.
（For urgent delivery, please contact the seller for a separate agreement）

Our led neon signs are all made of the highest quality led neon flex, so we can guarantee a 1-year warranty. During the warranty period, if there is any quality problem, we will repair or replace it free of charge.

（1）One-year warranty (the buyer bears the cost of product transportation).

（2）Replacement parts warranty（the buyer bears the cost of product transportation）

（3）Please note there ：Buyers are responsible for any customs and import taxes that may apply. Seller not responsible for delays due to customs.
Please consider before ordering.

6.Refund policy

（1）No refunds for customized orders

（2）Support for refund within 2 hours of purchase

（3）Due to the carrier’s problem, the agreed delivery time has been exceeded, (logistics problem), the Product cost can be refunded, and the logistics fee is not refundable.

（4）If the product is damaged due to transportation problems, please contact the seller within 24 hours after receiving the package.

Process: Using high-transmittance acrylic as the bottom plate, first engrave the outline of the design on the acrylic. We manually bend the neon strip and fix it on the floor, and finally connect the wires and light up to test the effect. Each step is to be carefully crafted.
If you want to change color or custom your own design please contact us.